Contact us
We'd love to hear from you. Get in touch with our team.
General contact
Have a question, need help, or want to get in touch? Send us an email and we'll get back to you as soon as possible.
Report a bug
Found a bug or experiencing issues with the app? Let us know. Please include as much detail as possible:
- What happened and when
- Steps to reproduce the issue
- Your device model and OS version
- App version (found in settings)
- Screenshots if applicable
Feature request
Have an idea for a new feature or improvement? Share your suggestions and help us make onTrack even better. Please include:
- Description of the feature
- How it would benefit users
- Any specific use cases or examples
Response time
We typically respond within 24–48 hours during business days. For urgent issues, please mark your email as urgent. Thank you for helping us improve onTrack.